Vixydoll Privacy Policy

Effective Date: [October] [20], 2025

Welcome to Vixydoll (“we,” “us,” or “our”). We understand that privacy is important to you and are committed to protecting your personal data. This Privacy Policy aims to clearly explain how we collect, use, disclose, and protect your information when you visit our website www.vixydoll.com or use our services.

Please note that our website, products, and services are intended for adults aged 18 and over. We do not knowingly collect any information from minors.

1. Information We Collect

The information we collect is used to provide and improve our services to you and includes:

  • Information You Provide Directly:
    • Identity & Contact Information: When you create an account, make a purchase, or contact us, we collect your name, email address, shipping address, phone number, username, and password.
    • Transaction & Financial Information: To process your orders, we collect payment information (e.g., credit card numbers are processed via encrypted payment gateways; we do not store full card numbers), billing address, and purchase history.
    • Communication Content: The content of your communications with us via customer service chat, email, or forms.
  • Information Collected Automatically:
    • Device & Usage Data: When you browse our site, we automatically collect your IP address, browser type, operating system, access times, pages viewed, clickstream data, and information collected via cookies and similar technologies.
    • Location Information: We may infer your approximate geographic location from your IP address or device settings (if you grant permission) for tax calculation, compliance, and service area verification.
  • Information from Third Parties: We may receive transaction confirmation information from payment processors (e.g., Stripe, PayPal) or anonymous audience analytics data from marketing partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders, complete payments, arrange shipping, and provide after-sales service.
  • To create and manage your account and verify your age (ensuring you are 18 or older).
  • To communicate with you, sending order confirmations, shipping notifications, service updates, and necessary administrative messages.
  • To analyze website usage to improve our website, products, and services.
  • To send you marketing information about new products or promotions, where you have given your consent (as applicable). You can opt-out at any time.
  • To detect, prevent, and address technical issues, fraud, or security breaches.
  • To comply with applicable laws and regulations, such as age verification obligations and tax reporting.

3. How We Share Your Information

We only share your personal information in the following circumstances and do not sell your personal information:

  • Service Providers: We share necessary information with trusted third parties who assist us in operating our business (e.g., payment processing, order fulfillment, website hosting, data analysis, email delivery, customer service). They are contractually obligated to process data only on our behalf.
  • Legal Requirements: We may disclose information to comply with legal obligations, respond to valid legal processes (e.g., subpoenas, search warrants), or to protect our or others’ rights, property, or safety.
  • Business Transfers: Your information may be transferred as part of a merger, acquisition, asset sale, or in the unlikely event of bankruptcy.
  • With Your Consent: We may share information for other purposes with your explicit consent.

4. Your Rights and Choices (Especially for California Residents)

Depending on the laws of your jurisdiction (such as the California Consumer Privacy Act / California Privacy Rights Act), you may have the following rights:

  • Right to Know and Access: To know what personal information we have collected about you and to request a copy.
  • Right to Delete: To request the deletion of your personal information we have collected (subject to certain exceptions).
  • Right to Correct: To request correction of inaccurate personal information we hold about you.
  • Right to Opt-Out: To opt-out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising (we do not engage in such activities by default, but you may still exercise this right by contacting us below).
  • Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please submit a request via the “Contact Us” section below. To protect your information’s security, we will verify your identity before processing the request.

“Do Not Sell or Share My Personal Information” Link: Based on our interpretation of CCPA/CPRA, we do not sell your personal information. You can learn more and manage your data preferences [here].

5. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze website traffic, and deliver personalized content. You can control most cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted via Secure Socket Layer (SSL) technology. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers

Our servers may be located outside the United States. If you access our site from outside the U.S., your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect data transferred across borders.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on the site with an updated “Effective Date.” We encourage you to review this policy periodically for the latest information.

10. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please contact us at:

  • Email: vixy@vixydoll.com

【Specific Addendum for Adult Products Industry】

  1. Sensitive Nature of Content: We recognize that the content you view and the products you purchase are of a private nature. We are committed to applying the highest standards of confidentiality to all transaction and browsing data.
  2. Packaging & Billing: All orders are shipped in plain, discreet packaging. The merchant name appearing on your credit card statement will be neutral (e.g., “VD Retail” or “VD Billing”) and will not display the brand name or product details.
  3. Health Information Disclaimer: Content on our site (including product descriptions, user reviews, or articles) is for informational and entertainment purposes only and should not be considered professional medical, sexual health, or legal advice. Please consult a qualified healthcare provider before making any health-related decisions.
  4. Age Verification: By placing an order on this site, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction). We reserve the right to request proof of age verification.